Support
Frequently asked questions
Straight answers about the suite, delivery, and how we support teams after go-live.
Do we have to adopt every product at once?
No. Most customers start with the highest-friction area—often inventory and finance with WizERP, or checkout with WizPOS—then connect WizSales or Sage as the next slice. Sequencing is part of what we plan with you.
How long does a typical rollout take?
Pilot sites often go live in a few weeks once master data and access are ready. Multi-branch programs run in waves with rehearsed cutovers so you are never guessing on a holiday weekend.
Can you integrate with our existing ecommerce or acquirer?
Yes, within sensible boundaries. We document APIs, failure modes, and reconciliation paths up front so finance trusts the numbers and IT trusts the failure behavior.
What about regulated environments or audits?
We follow your segregation-of-duties, retention, and evidence requirements. Sage and WizERP deployments include posting trails and approval matrices aligned to your policy—not generic templates.