Operational efficiency metrics that actually change behavior
Long-form guidance on choosing a small set of throughput, quality, and cash metrics that managers can influence weekly.
By Morgan Ellis
Dashboard sprawl creates the illusion of control. Effective operators pick a handful of metrics with clear owners and weekly review slots.
Throughput without burnout
Measure cycle time for the few journeys that matter: order-to-cash, procure-to-pay, hire-to-productive. Ignore everything else until those stabilize.
Cash signals early
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