Operational efficiency metrics that actually change behavior
Long-form guidance on choosing a small set of throughput, quality, and cash metrics that managers can influence weekly.
By Morgan Ellis
Dashboard sprawl creates the illusion of control. Effective operators pick a handful of metrics with clear owners and weekly review slots.
Throughput without burnout
Measure cycle time for the few journeys that matter: order-to-cash, procure-to-pay, hire-to-productive. Ignore everything else until those stabilize.
Cash signals early
DSO and payable aging belong in the same review as inventory turns. Siloed KPI reviews recreate the organizational seams you are trying to remove.
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